Fair Chase Deals

[Backyard]

So I've been on the fence over what pack to upgrade to. Finally decided on the Full Curl, did a bunch of searching for the best deal. And Googled up a deal from Fair Chase Deals that I couldn't pass up. Pulled the trigger, sat back and waited. Then I got a call from the card company saying there was a problem with the purchase from Fair Chase. So I called Fair Chase to see what was up. It was just what I was hoping it wasn't: they explained that the deal was expired a couple months ago as the hit from Google was actually a "cached" hit. The story doesn't end here though, I had Brett Iverson, the owner on the phone and he wasn't going to let me go empty handed as it were. This guy went out of his way (he said he was in Vegas on vacation at the time of the call), told me that he would still honor the deal and even got in touch with the good people at Horn Hunter to make sure of my camo choice and got right back to me the same day to let me know that it was in the works and to expect it in the next few weeks. Then told me that if I had any other concerns in the future to contact him and he would do what he could to help.
Take notice people, this guy is trying to do business the old fashion way with good service, customer service that is far and above, and good products. It was refreshing to say the least to deal with a company in this manner, I'm impressed! Wish there were more companies like this than there are.

Dave

[mrbillbrown]

Dave, glad you're being taken care of. I had a similar situation and Mary w/Packfitter and Ed w/Horn Hunter went above and beyond to take care of me. Great customer service from both companies. I don't expect to have any issues with my gear but glad to know both companies care about their customers' satisfaction. Kudos to both.

Bill

[zpd307]

I have the full curl. good pack. just make sure it has the upgraded sound deadener on it. my squeaks.... I plan on using a smaller day pack this year and will only use it for the hike in, out, and with elk meat. I was advised that horn hunter had the squeaks cured and would fix mine, I just haven't called them yet.

[Indian Summer]

I love hearing stories like that. We all have a choice on who gets our business. My decision isn't always completely based on price. I prefer to give my money to people who actually care about their customers and don't stick to only what is in black and white. You have to remember that if there were to be any issues after the sale you would be best served to have to deal with someone like that instead of hearing "sorry, our policy doesn't allow us to help you".

Thanks for that little piece of information.

[Elkduds]

One of the most valuable parts of this forum is getting (+) reports on who the GOOD GUYS and GALs are to do business with. Like Summer said, there are many considerations beyond price: quality of customer service, from USA, support of conservation organizations and FORUMS, local location, business reputation. In fact, $ spent w a company is a vote for that company, and a small investment in the company's future. When I do business w someone I saw mentioned well on this forum, I make sure to tell them where I heard of them.